Who We Are
PUREGOLD Cleaning Service Ltd is a cleaning service based in Scotland. Registered office: 15e Craigie Street, Aberdeen, Scotland, AB25 1EJ. For privacy questions, contact info@puregoldclean.co.uk.
Privacy Policy
This privacy policy explains how PUREGOLD Cleaning Service Ltd collects, uses, and protects personal information sent through this website.
Information We Collect
When you use our booking, contact, or cleaner application forms, we may collect your name, email address, phone number, postcode, address, service requirements, preferred date and time, property details, application details, and any message or notes you choose to send.
How We Use Information
We use personal information to respond to enquiries, check service coverage and availability, discuss cleaning requirements, provide pricing, arrange services where agreed, respond to general messages, and review cleaner role applications.
Lawful Basis
We process enquiry and booking information because it is necessary to respond before entering into a service agreement, to perform agreed services, to meet legal obligations, and where relevant because we have a legitimate interest in managing enquiries, customer relationships, and applications.
Form Handling and Hosting
Website form submissions are handled through our website hosting provider, Netlify, and may be forwarded by email to PUREGOLD. We do not sell personal information. Information may also be shared with service providers only where needed to operate the website, manage enquiries, or deliver agreed services.
How Long We Keep Information
We keep enquiry, booking, and application information only for as long as reasonably needed to respond, manage the relationship, provide services, keep business records, and meet legal or accounting requirements. Information that is no longer needed is deleted or securely archived.
Cookies and Third Parties
This website does not currently use advertising cookies or analytics cookies. It may load fonts from Google Fonts and links to third-party sites such as Instagram. Third-party services may process technical information such as your IP address under their own privacy policies.
Your Rights
You may ask to access, correct, delete, restrict, or object to the use of your personal information, subject to legal limits. You may also complain to the Information Commissioner's Office at ico.org.uk if you are unhappy with how your information is handled.
Keeping Information Secure
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, or disclosure. No online service can be guaranteed completely secure, so please avoid sending sensitive information that is not needed for your enquiry.
Updates
This policy may be updated when our website, services, or legal requirements change. Last updated: 22 May 2026.